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Players, alerts, and schedules

Invite helpers and managers

Settings → Users lets a verified PylonHosting account help with the server. They never get billing, SFTP, reinstall or user management.

29 Sept 2026·1 min read·PylonHosting
On this page
1. Open Settings → Users2. Pick a role3. Add a verified account4. Member slots

Share the panel, not your login. Invite a verified PylonHosting account and pick a role. Numbered yellow markers show the buttons.

1. Open Settings → Users

On the server page, click Settings, then Users. Only the owner can invite or remove people.

1 Users, 2 Webhooks, 3 Server properties under Settings.
1 Users, 2 Webhooks, 3 Server properties under Settings.

2. Pick a role

Manager can run day-to-day operations: console, power, files, backups (including restore or delete), schedules, databases, network, settings, webhooks, server software changes and modpack installs. On that manager's row you can turn software changes and modpack installs off. They still cannot use billing, extra ports, named addresses, SFTP, reinstall or user management.

Helper can use console, power, files and create backups. They cannot restore or delete backups, or open databases, network or settings.

Viewer can open the server page and see status only.

1 Manager, 2 Helper, 3 Viewer. Nobody you invite gets billing, SFTP, reinstall or user management.
1 Manager, 2 Helper, 3 Viewer. Nobody you invite gets billing, SFTP, reinstall or user management.

3. Add a verified account

On the right, type their PylonHosting username or email. They must already have a verified account. Choose the role, then press Add as helper (the label follows the selected role).

Do not send them your website password or SFTP password. If they should no longer help, use Remove access on their row.

1 Username or email of a verified account. 2 Add as helper, or change the role first.
1 Username or email of a verified account. 2 Add as helper, or change the role first.

4. Member slots

The Users page shows how many member slots are used. Extra seats can be added on a live server for the rest of the term. Invites fail if the other person has no verified PylonHosting account yet — they need to sign up and verify email first.

  1. 1
    Open Users

    Settings → Users on the server you own.

  2. 2
    Choose a role

    Manager, Helper or Viewer. Managers can change software and install modpacks unless you turn that off. None of them get billing or SFTP.

  3. 3
    Add the account

    Use their verified username or email, then remove access later if needed.

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Still stuck?

Match the error, then ask if you still need help

Most console and join issues are already in the guides. Copy the ERRORS line first. Open a ticket only if the steps still fail.

Common errorsOpen a support ticket